Frequently Asked Questions

Absolutely. Create a plan and invite friends—invites show in their Plans/Invites tab so they can accept or decline.

Tap ( I’m Visiting This ) when you go. After your visit, rate the spot from your Favorites or the activity page. Community ratings help surface “Top Rated” places.

Yes—use the heart/bookmark to save any activity to your Favorites.

We factor weather, air quality (AQHI), and seasonality. If it’s rainy, smoky, or too cold/hot, we’ll lean indoor or sheltered options.

Use the contact link in the footer or email support@trauvo.com.

1 credit = 1 fresh suggestion on demand. Use credits when you’ve used today’s free suggestions or want more ideas quickly.

No. Unused credits stay in your balance.

On web or Android, go to trauvo.com/credits and pick a pack. Your balance updates immediately after purchase.

In the iOS app, purchases are disabled. You can still redeem gift or promo codes in-app. To buy credits, open trauvo.com/credits in your browser.

Yes—enter your code on the Credits page or in the in-app redeem box. Gift codes add credits; promo codes may discount a purchase (where purchasing is available).

Yes—buy a Trauvo gift card and share the claim code. The recipient redeems to add credits instantly.

Used credits aren’t refundable. For issues with unused credits or mistaken purchases, contact support@trauvo.com and we’ll review per policy.

We use your location only to improve suggestions. We don’t sell your personal data. Manage permissions anytime in Settings.

We list family-friendly options and show details when available. Always review suitability before you go and report concerns to us.

Use the Report option on the activity page or contact support@trauvo.com.

No. Data is used to provide and improve Trauvo’s recommendations.

We’re improving support for screen readers, keyboard navigation, and high-contrast modes. If you need assistance, please reach out.

Modern browsers on phone, tablet, and desktop. You can also install as a PWA from your browser.

Send details and screenshots via the contact form or email support@trauvo.com.

On the login page, click “Forgot Password?” and follow the instructions.

We use trusted weather sources and adjust quickly, but conditions can change fast—always check local forecasts before heading out.

Yes! Use “Suggest an Activity” or email support@trauvo.com.

Yep—check the Events tab for local festivals, markets, and special events.

We blend your preferences, weather, proximity, seasonality, community ratings, and what’s trending to surface great options.

Yes—on the suggestions page, choose the Indoor filter (great for rainy or smoky days).

Refresh the page or tap “Suggest Activity” for a new idea matched to current conditions.

Your balance appears in the header and on the Credits page. Receipts are emailed and listed in Billing History.

Purchases are disabled in iOS. You can still redeem gift/promo codes in-app. To buy credits, visit trauvo.com/credits in your browser.

Open the Credits page and enter your code under “Redeem.” Gift codes add credits; promo codes may discount eligible packs.

Gift codes do not expire and can be redeemed once. If you need the recipient changed before redemption, contact support.

Try another card or payment method. If a charge appears but credits didn’t apply, contact support@trauvo.com.

No—only one promo code can be active per purchase.

Search by email/username on the Friends tab and send a request. Once accepted, you can share plans.

Only you and invited friends. You can edit, cancel, or remove guests from the plan at any time.

Open Favorites from the header. You can sort, filter, and rate saved spots there.